Magmic Games Frequently Asked Questions

 1- Over-The-Air Downloads
 2- PC Downloads
 3- WAP Session Abort 9: Response too Large
 4- 404 File Not Found
 5- No Additional Applications Were Found
 6- Invalid Signature
 7- Error starting {game}: null
 8- Game Upgrades
 9- Replacing your device
 10- Game Removal
 11- Other questions

 Last update: May 25, 2004

1 --------------------------------------------------------------------

 Q: How do I download over-the-air?

 A: Over the air download is the simplest way to download games
 to your device. Depending on your device, open T-Zones, Nextel
 Online, BlackBerry Browser, BlackBerry WAP Browser or whatever
 browser you have on your BlackBerry.

 In the Thumb Wheel menu, select "Go To..." and then in the dialog
 presented, enter http://bb.magmic.com/ and select OK.

 This site is specially designed for BlackBerry viewing and for
 quick download as there are few images and fairly simple text
 and links.

 Select the link to follow if you want to download color games
 and, e.g., Card Games or Action Games.

 Select the link for the game to download and you will be presented
 with a dialog with information on the download, then select the
 Download button.

2 --------------------------------------------------------------------

 Q: My blackberry does not have a browser. Is there another way I can
 get and install a game?

 A: The alternate is to download the games to your PC and then use
 BlackBerry Desktop Manager to upload the game to your handheld. You
 can download all color games at:

   http://www.magmic.com/downloads/allcolorgames.zip

 Unzip this file and then follow the directions included in the readme.txt
 file.

3 --------------------------------------------------------------------

 Q: I get the error message "WAP Session Abort 9: Response too Large"
 when I try to download the games.

 A: This is currently a problem with over-the-air downloads with Nextel
 and possibly other phone carriers where there is a limit on the size
 of a download.

 The work around is to download the games to your PC and to use
 BlackBerry Desktop Manager and Application Loader to upload them
 to your handheld. Follow the instructions in the ZIP file in readme.txt
 to do this.

 You can download all color games to your PC at:

   http://www.magmic.com/downloads/allcolorgames.zip

4 --------------------------------------------------------------------

 Q: When I browse your web page on bb.magmic.com with my BlackBerry
 I sometimes get a 404 File Not Found message when I try to follow
 a link.

 A: This is a bug in some versions of the browser on the BlackBerry.
 Refresh the page and try the link again.

5 --------------------------------------------------------------------

 Q: I have downloaded the games to my PC but when I use BlackBerry
 Desktop Manager to upload the files, I get an error message that
 starts with "No Additional Applications".

 A: This is a common problem with the installation of BlackBerry
 Desktop Manager. In the games ZIP file there is a readme.txt file with
 simple details for how to work around this problem.

6 --------------------------------------------------------------------

 Q: When I try to download a game to my device through BlackBerry
 Desktop Manager I get a message like "Invalid Signature" or "digital
 signatures were invalid" or "Invalid Content". What do I do?

 A: This is a bit cryptic but means that you currently don't have
 the ability to put 3rd party applications on to your device. You
 should contact your BlackBerry administrator to have this added.
 Make sure to tell them it is a "productivity enhancement tool" that
 you are trying to add...

7 --------------------------------------------------------------------

 Q: I get an error message that says: Error starting Blackjack: null
 (or Error starting Freecell:null etc.).

 A: This applies to any game and is a problem with the BlackBerry
 over-the-air installer.

 Simply reboot your BlackBerry as follows: hold down these keys in
 succession Alt Caps and Delete. Alt is the key with crescent on it
 on bottom left of your keyboard.

8 --------------------------------------------------------------------

 Q: I hear there are upgrades to my game. How do I get them?

 A: We upgrade our games for better playability, to add new features
 and fix any problem reported. All upgrades are included in your original
 purchase price. Simply revisit where you obtained your game: either
 over-the-air at bb.magmic.com or through the desktop download at
 www.magmic.com.

 Versions are listed and the date when the upgrade was posted.

 You can elect to be notified of these updates through your account
 in Magmic Commons but the default is to not send out email notifications.

9 --------------------------------------------------------------------

 Q: My Blackberry is broken and a replacement is being shipped to me.
 How do I move my games over?

 A: We support 3 device changes per year in case you upgrade or replace
 your device.

 Make sure you are registered in Magmic Commons with the original PIN
 used for your purchase:

   http://www.magmic.com/commons.php

 When you are registered, go into your Profile and select the
 "My Codes" button. This is where you should enter your original
 PIN.

 If you have already completed that step, simply use the form on that
 page to change your PIN. An email will be sent to you with the
 new activation codes for the games we have registered to you.

10 --------------------------------------------------------------------

 Q: I have trial games loaded on my handheld and I am unable to remove
 them via the BlackBerry Desktop Manager. Can you please tell me how
 I can remove them?

 A: No problem. To delete a game or application, simply open BlackBerry
 Options and select and view Applications. In that list, select the
 item you would like to delete and then use the Thumb Wheel menu and
 select Delete.

11 --------------------------------------------------------------------

 Q: I received an exception error message not detailed above. What
 should I do?

 A: Please report it to us by sending an email to support@magmic.com.
 We will investigate and fix as soon as possible or will already
 have one in place and let you know.

 You can also post game questions in the Forums in Magmic Commons
 or specifically to TheHouse for card games, LeagueOffice for
 sport games and and CentralCommand for action games.

